Clear terms,
no surprises.

By accessing or using ZeLabX's website, services, or products, you agree to be bound by these Terms and Conditions. If you do not agree to all terms, please do not use our services.

You must be at least 18 years old and capable of entering into a legally binding agreement to use our services. By using ZeLabX, you represent that you meet these requirements.

ZeLabX provides custom AI automation systems, workflows, integrations, and related consulting services. The specific scope of each engagement is defined in a separate Statement of Work (SOW) or service agreement.

We aim to deliver all projects within agreed timelines. Delays caused by late client feedback, missing assets, or scope changes are not the responsibility of ZeLabX and may affect delivery dates.

All payments are due as specified in your service agreement. For custom projects, a deposit is required before work begins. Digital product purchases are charged in full at the time of purchase.

Due to the nature of custom-built AI systems, refunds are not available once work has commenced. For digital products, refunds may be requested within 7 days of purchase if the product is non-functional as described.

Upon full payment, you receive full ownership of the custom systems built specifically for your business. ZeLabX retains the right to use general methodologies, frameworks, and non-client-specific code.

All content on the ZeLabX website — including text, design, logos, and code — is the property of ZeLabX and may not be copied, reproduced, or distributed without written permission.

You may not use ZeLabX services or products to engage in illegal activities, violate third-party rights, send spam, distribute malware, or attempt to reverse engineer any delivered systems.

Any misuse of our services, including sharing access credentials, attempting to bypass security measures, or using our systems in ways not intended, may result in immediate termination without refund.

ZeLabX services are provided "as is." While we strive for excellence, we do not guarantee that our systems will be error-free or uninterrupted. Results may vary based on client-provided data and third-party platforms.

In no event shall ZeLabX be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the total amount paid by you for the specific service giving rise to the claim.

These Terms are governed by and construed in accordance with applicable law. Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation.

If a dispute cannot be resolved informally, both parties agree to submit to binding arbitration before pursuing litigation. The prevailing party shall be entitled to recover reasonable legal fees.

ZeLabX reserves the right to modify these Terms at any time. We will notify existing clients of material changes via email at least 14 days before changes take effect.

Your continued use of our services after any changes to these Terms constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically.